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Frequently Asked Questions

Frequently asked questions about our wide plank flooring, antique products and process.

Here's a few reoccurring questions we're asked. If you don't see your question, give us a call and we'll be happy to answer it for you.


What is Reclaimed Hardwood Flooring?

Reclaimed hardwood flooring is made from wood recycled from dismantled barns, granaries, factories and other turn-of-the-century buildings that have outlived their usefulness. These materials were often originally harvested from America's virgin forests, making it authentic virgin timber.


What is Traditional Plank Flooring?

Traditional Plank flooring is new hardwood that has been traditionally milled. Typically harvested from the Midwest and Appalachian states, these timbers retain the character and strength that defines this timber region. All of our Traditional flooring is available with a smooth or circular-sawn surface.


Does Reclaimed flooring have to be installed a certain way?

After carefully processing reclaimed wood into flooring, it is extremely stable and installs the same as most other solid, hardwood flooring products. Some of our natural surface flooring may require some hand scraping to even a few board edges.


What is a typical lead time for delivery?

Lead time varies depending on product quantity, custom specifications, and specie availability. Solid wide plank flooring with no finish applied typically ships in 3-4 weeks, while prefinished solid wide plank flooring typically ships in 4-5 weeks. For more information, please see our Order Expectations resource.


How will my order be delivered?

Each order is delivered common carrier to your business or job site. All orders are custom packaged on pallets, with lumber wrap and wooden sides/top to protect your order. Forklift unloading is recommended and material is packaged in bunks of 10-30-sq. ft.


Can this flooring be installed over radiant heat, over concrete, or below grade?

If you have a project like the one described above, we recommend looking into our engineered flooring products. Both our Reclaimed and Traditional Plank wide plank flooring can be an engineered product.


Will wider boards cup, crown or warp over time?

Wood acclimation and installation are the two most important things to ensure your floor lasts a lifetime. Our flooring is properly kiln dried to 6-8% moisture content before delivery, which eliminates the tendency for warping or cupping. Whatever type of humidity control that you have should be in proper working condition prior to installation to provide a constant environment for your floor. Acclimation of the product in the area where it will be installed for a minimum of 7 to 10 days is strongly recommended.


How do I place my order?

To place an order, simply call your Design Specialist for details. A 50% deposit will be required at the time your order is placed with the balance due before delivery


What do you recommend to fill unwanted holes?

A filler is recommended to fill holes. Please call for more details.


Are other wood species or custom sizes available?

We are a completely custom mill and can provide any of our materials in shapes and sizes not listed on this site. Please call for custom pricing, availability or antique building materials that may not be listed.


Fireplace Mantel Ordering


How do I add the mantel to my cart?

To add the mantel to your cart, click the button to acknowledge that you accept the Terms and Conditions of Sale. Then, a green “Add to Cart” button will appear. Click the green button to add the mantel to your cart, specify your custom options, and checkout.


What is a 1" variance?

Mantels are inventoried and sold plus or minus 1”. We allow a 1” variance on our fireplace mantels. For example, a 10” x 10” mantel may measure 9” x 10” in the center, but both ends measure 10” x 10”.


How long will it take to ship my fireplace mantel?

Lead time for fireplace mantels can vary. Please understand that lead times are based on scheduling and are subject to change due to orders received. Mantels purchased without a custom finish or length can typically ship in 2 business days. Mantels purchased with a custom length and/or color can typically ship in up to 1 week.


How is my fireplace mantel shipped?

Mantels are typically shipped via common carrier. Carriers require a contact name and contact number. The customer is responsible for unloading all material from the back of the delivery truck to the designated staging area. Material is commonly packaged for forklift unloading. However, they may be hand unloaded if the mantel size permits. Mantels can also be picked up at our showroom at 7557 Willowdale St., Magnolia, Ohio 44643.


What if my fireplace mantel is damaged during shipping?

Shipping damage, however unusual, may occur. If a shipment is received damaged, it must be noted on the delivery receipt. Taking pictures of the damaged material is encouraged. Olde Wood Limited® will not be responsible for filing a claim with the freight company without a notation on the delivery receipt.